Case Study

AppRiver Email Threat Protection Scales from 50 to 500+ Users for Complete Care

admin — Tue, 24 Aug 2021 16:06:50 +0000

AppRiver Email Threat Protection Scales from 50 to 500+ Users for Complete Care admin Tue, 08/24/2021 - 11:06 exercise_image.jpg Off

The backbone of growing companies is vision and discipline. Complete Care’s Executive Team has both. Complete Care was founded in 2011 to help people mend from physical injuries. From the opening of their first clinic in 2011 to their 29^th clinic today, the Executive Team’s disciplined approach to technology secures their infrastructure against bad actors.

Solid Security Posture Decisions

Ten years ago, Complete Care partnered with ProSource, a collective of technology companies that provides innovative solutions. The Executive Team entrusted ProSource with managing all their technology requirements. As Complete Care grew, so grew possible threats — changing regulatory requirements and ever-more bad actors scheming how to gain entrance to IT systems. ProSource kept Complete Care safe.

Early in the partnership, ProSource deployed AppRiver Email Threat Protection to protect employees’ inboxes and the network from cyber threats. “Then, about five years ago, Complete Care wanted to increase their security posture,” explains Matthew Mulcahy, Director of Business Development, ProSource. “Our research pointed us to the Microsoft Office 365 (O365) environment bundled with cloud-based AppRiver Email Threat Protection — because, when you have a good thing going like AppRiver, why replace it?” The combination of O365, which has robust security, and AppRiver Email Threat Protection, which is a robust spam filter, provides Complete Care with a multi-layered security approach. Furthermore, the technology is HIPAA compliant.

Reliable Spam Protection

“ProSource’s recommendations over the years have been solid,” acknowledges Ken Snyder, who joined Complete Care three years ago in the newly created position of IT Manager. “Bad actors are everywhere these days, and it takes a load off my shoulders knowing that AppRiver Email Threat Protection protects us 24/7/365.”

Another key consideration in choosing and remaining loyal to the AppRiver Email Threat Protection solution was scalability. AppRiver Email Threat Protection is scalable, which was critical for a company like Complete Care with a vision for bold growth.

When Ken joined Complete Care, there were 300 employees. Ken shares, “We will very soon be a company of 500 employees. I joined Complete Care because the Executive Team had an ambitious goal to grow the company. I wanted to be a part of that and ensure their success on the IT side.” Today, Ken and his budding IT team is responsible for managing the needs of 29 locations across Florida — soon to be 32 locations — and 500 employees. This is no small feat when tens of thousands of clients entrust the employees of Complete Care with their Protected Health Information (PHI) and Individually Identifiable Health Information (IIHA).

With more employees working from home and an increasing number of bad actors looking for creative ways to infiltrate IT systems, Ken counts on AppRiver Email Threat Protection to do what it is supposed to do. “It does a really good job catching bad email,” declares Ken. “Companies get hit pretty hard by spam and we are no exception, especially these days as it seems like spammers are stepping up their game.”

Catches email threats. Delivers peace of mind

“AppRiver catches >99% of bad emails,” emphasizes Ken. “AppRiver is so good at quarantining bad emails, in fact, on the rare occasion a spam email makes it through to an employee’s inbox, everyone talks about it. Since employees are unaware — as they should be — of the thousands of spam AppRiver catches daily, I feel pride during these rare occasions.”

“AppRiver catches >99% of bad emails.”

— Ken Snyder, IT Manager, Complete Care

On the rare chance spam slips through the filter, Ken has options to investigate. Not only can Ken access the AppRiver Email Threat Protection system to verify that it is quarantining spam to Complete Care’s specifications, Ken can also review his Daily Digest email. Daily Digest is a feature of AppRiver Email Threat Protection — an email that lists all spam held in quarantine so that a user can decide whether an email was correctly marked as spam. “I appreciate the granularity of AppRiver Email Threat Protection,” adds Ken. “I can see every email AppRiver catches and quarantines, so I can evaluate and make informed decisions. The granularity gives me the flexibility to tweak filters here and there as spammers evolve their game.”

“As you can imagine, knowing that AppRiver Email Threat Protection is doing its job gives me peace of mind,” comments Ken. “It’s huge. Huge! It takes just one mistaken click on a phishing email to cause a downward spiral that could be lost productivity or lost trust in our company. AppRiver Email Threat Protection is a huge benefit for the security of Complete Care.”

Bottom line

“I wasn’t working for Complete Care when ProSource recommended AppRiver Email Threat Protection but, having been on the value end of the decision, we trust their experience and their expertise,” surmises Ken. “Today, we have a consultancy/trusted partner relationship with ProSource. We tend to strategize with them. In IT we rely heavily on our partners who offer cyber threat protection solutions. ProSource and AppRiver will keep us a step ahead of bad actors as we continue to grow our core business here at Complete Care. It gives me great satisfaction that I can count on these professionals and their technology.”

Case Study

21_ZIX149 Prosource Partner Success Stories_v3B.pdf

Healthcare Off

How the CIO of The Allergy, Asthma & Sinus Center Protects Against Email Threats

admin — Mon, 23 Aug 2021 23:55:03 +0000

How the CIO of The Allergy, Asthma & Sinus Center Protects Against Email Threats admin Mon, 08/23/2021 - 18:55 allergy_case_study_thumb.jpg Off

With 22 years of experience securing private healthcare facilities all over the U.S., Marcia Henry is no stranger to IT security. ��Ƶɫ’s email threat protection goes with her no matter what role she finds herself in. Marcia has been a customer for a decade because she’s come to trust ��Ƶɫ’s unparalleled security and support.

Opportunity: Guard against threats automatically

��Ƶɫ’s email threat protection fills in the gaps for Marcia’s team. When she joined The Allergy, Asthma & Sinus Center, their email security software was not holding up. Their old software required technical oversight that was difficult to manage and was eventually forgotten in the whirlwind of other IT priorities. With her small team, she needed to protect facilities that spanned Tennessee, Louisiana, Georgia, and Kentucky. When it was time to pick a replacement, she knew ��Ƶɫ would be up to the task of protecting her teams from sophisticated email threats.

High-grade, hands-free protection

The driving force in healthcare is the electronic medical record (EMR), so Marcia’s job is to protect it. “��Ƶɫ saved me at least a dozen times. We usually can’t expect to buy a product, roll it out and have it work on its own. But that’s exactly how ��Ƶɫ works,” she says. That high-quality protection along with ��Ƶɫ’s ”set it and forget it” ease frees Marcia to devote her attention to other pressing IT needs.

Marcia knows how important proven IT security is in healthcare. She’s heard of healthcare groups who stopped using ��Ƶɫ and succumbed to ransomware attacks, having to pay a hefty fee for access to their patient data. ��Ƶɫ’s in-house research team is continually monitoring new and emerging threats to ensure their threat protection is always up to date. When patient data is at stake, Marcia knows she can trust ��Ƶɫ.

“��Ƶɫ saved me at least a dozen times. We usually can’t expect to buy a product, roll it out and have it work on its own. But that’s exactly how ��Ƶɫ works”
— Marcia Henry, CIO, The Allergy, Asthma & Sinus Center

Proven partners in security

When you train someone on a new system, it’s always a matter of time until the person you trained leaves. But Marcia doesn’t experience “brain drain” anymore. “I consider ��Ƶɫ an extension of my own team. It's like I hired these people but I don't have to worry about their paycheck,” she laughs. Whenever she deploys ��Ƶɫ, the integration with her exchange is simple and standardized. ��Ƶɫ’s technical support is always fast and responsive. Whether Marcia needs to prove that a doctor’s email was encrypted or she has a product-related question, the ��Ƶɫ team is always ready to help. She trusts that no matter the size of the healthcare facilities she supports, they’re consistently protected by ��Ƶɫ’s easy-to-use software and phenomenal support.

Bottom line

With consistent security in private medical facilities all over the U.S., Marcia can count on ��Ƶɫ to automatically adapt to emerging threats and fill in the gaps when her team needs it most. Marcia wouldn’t be caught without ��Ƶɫ’s email threat protection in her IT toolbox.

Case Study

21_ZIX153 Case study for Allergy, Asthma and Sinus Center_v1.pdf

Healthcare Off

Brodstone Memorial Hospital Achieves Peace of Mind and Security Ease with ��Ƶɫ Email Threat Protection

admin — Fri, 20 Aug 2021 20:19:15 +0000

Brodstone Memorial Hospital Achieves Peace of Mind and Security Ease with ��Ƶɫ Email Threat Protection admin Fri, 08/20/2021 - 15:19 healthcare_thumb.jpg Off

If there’s anyone who can wax poetic on the increasing importance of security, Tim Hiatt's 17 years of IT at Brodstone Memorial Hospital puts him at the top of the list. Find out why Tim puts his trust in ��Ƶɫ to help him achieve email security peace of mind.

Brodstone Memorial Hospital, broadly speaking…

Brodstone Memorial is a critical access hospital in Nebraska. As a 25-bed hospital in a rural environment, IT has played an increasingly important role. “When I first came on board, there were only a few computers in some departments. Since then, the entire environment of the hospital relies on the IT department,” Tim recalls.

Tim became the IT Manager in 2010 and started looking for ways to secure their email, quickly finding gaps in their existing software. Before ��Ƶɫ, Tim was frustrated that he had to go in every day and mark questionable incoming emails and block individual countries and accounts. “It was inconvenient,” Tim explains, “The old software we used was lacking in usability. I had to set up and maintain filters constantly and it was cumbersome to navigate.” Tim knew he needed an intuitive solution to email security.

A solution that offers peace of mind

In 2015, Tim discovered Brodstone Memorial Hospital’s electronic medical record vendor had been using ��Ƶɫ email encryption to encrypt their emails. He knew he could trust ��Ƶɫ’s seamless communications integration between healthcare providers also using ��Ƶɫ. He was also impressed by the care from the ��Ƶɫ team in helping with the transition, installation, and training. Tim says, “Ever since adding on email threat protection and information archiving, I have been able to sleep better. The URL rewriting, attachment sandboxing, and spoofing defense made me feel more comfortable that my users were safe.” He added, “It saves me at least an hour to two a day because everything they've given us has worked flawlessly.” With advanced filtering and ‘set it and forget it’ design, ��Ƶɫ has freed Tim to work on more pressing IT needs.

Another benefit of providing security is providing peace. “If I could leave someone with one phrase to describe my experience with ��Ƶɫ it would be ‘peace of mind,’” Tim says, “I don't have to lose sleep on that. I feel very fortunate to have ��Ƶɫ.” Tim and the team at Brodstone Memorial Hospital know they will continue to serve their community with critical healthcare when they need it most. ��Ƶɫ offers them that peace.

“If I could leave someone with one phrase to describe my experience with ��Ƶɫ it would be ‘peace of mind,’” Tim says, “I don't have to lose sleep on that. I feel very fortunate to have ��Ƶɫ.”
- Tim Hiatt, CIO, Brodstone Memorial Hospital

Case Study

21_ZIX154 Brodstone Memorial Hospital Case Study_v2B.pdf

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Spitzer Autoworld Solves Security & Productivity Pain Points

jlamons — Wed, 14 Apr 2021 20:34:54 +0000

Spitzer Autoworld Solves Security & Productivity Pain Points jlamons Wed, 04/14/2021 - 15:34 case-study-thumb.jpeg Off

Like other CIO professionals, it’s Larry Horvat’s job to stay current with solutions that protect IT infrastructure. Where Larry might differ from other CIOs, though, is his curious nature and genuine passion to understand every technology solution available to him. This combination of attributes led Larry to ��Ƶɫ.

Case Study

21_ZIX103 Spitzer Case Study_v2C FINAL.pdf

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Case Study

AppRiver Email Threat Protection Scales from 50 to 500+ Users for Complete Care

Solid Security Posture Decisions

Reliable Spam Protection

Catches email threats. Delivers peace of mind

“AppRiver catches >99% of bad emails.”

Bottom line

How the CIO of The Allergy, Asthma & Sinus Center Protects Against Email Threats

Opportunity: Guard against threats automatically

High-grade, hands-free protection

Proven partners in security

Bottom line

Brodstone Memorial Hospital Achieves Peace of Mind and Security Ease with �����Ƶɫ Email Threat Protection

Brodstone Memorial Hospital, broadly speaking…

A solution that offers peace of mind

Spitzer Autoworld Solves Security & Productivity Pain Points

Brodstone Memorial Hospital Achieves Peace of Mind and Security Ease with ��Ƶɫ Email Threat Protection